Reviews.io Reviews & Ratings 2024 (2024)

Overview

What is Reviews.io?

Reviews.io is a powerful review collection and management tool that helps businesses grow their online reputation. With features such as Merchant Review Collection, Product Review Collection, and In-Store Review Collection, Reviews.io has customizable solutions for individual business needs. The technology...

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Recent Reviews

TrustRadius Insights

Customers who have utilized Reviews.io have reported encountering poor customer service experiences. They have had difficulties in …

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Reviews.io gives us everything we need to collect reviews

9

out of 10

March 11, 2020

Incentivized

We decided to go with Reviews.io for company and product reviews because of its flexibility, ease-of-use, and competitive pricing. They …

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Pricing

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GROWTH

$89

Cloud

per month

PROFESSIONAL

$159

Cloud

per month

ENTERPRISE

From $499

Cloud

per month

Entry-level set up fee?

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $89 per month
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Product Details

  • About
  • Competitors
  • Tech Details

What is Reviews.io?

Reviews.io is a powerful review collection and management tool that helps businesses grow their online reputation. With features such as Merchant Review Collection, Product Review Collection, and In-Store Review Collection, Reviews.io has customizable solutions for individual business needs. The technology allows companies to collect merchant, company, and product reviews from genuine customers and share them on Google through its licensing agreement with the search engine giant.

One of the strengths of Reviews.io lies in its easy-to-install widgets and APIs that allow users to add reviews to their website quickly. Additionally, it offers modules for leading platforms like Shopify or Magento, making integration effortless. By displaying reviews prominently on search engines like Google, companies will improve click-through rates while decreasing cost per click advertising costs simultaneously.

Reviews.io also provides tools to transform customer feedback into compelling display ads for both Facebook Ads and Google Display Network Ads formats; further increasing word-of-mouth sales generation potential. Companies can even collect photo reviews directly from customers which have a direct impact on conversion as shoppers rely more on visual content nowadays than ever before. Overall, Reviews.io equips businesses with everything they need to bolster brand reputation through effective review collection and management strategies tailored to their specific marketing goals.

Reviews.io Competitors

  • Trustpilot
  • Yotpo
  • Feefo

Reviews.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(9)

Reviews.io Reviews & Ratings 2024 (12)

Community Insights

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  • Business Problems Solved

Customers who have utilized Reviews.io have reported encountering poor customer service experiences. They have had difficulties in receiving timely and satisfactory support from the customer service team, leading to frustrations. Some customers have faced challenges in getting their issues resolved or receiving adequate assistance. Reviewers, too, have expressed their frustration with the level of customer service provided by Reviews.io.

Despite these customer service challenges, Reviews.io also offers several business solutions. First and foremost, it provides a platform for businesses to collect and manage reviews from their customers. By doing so, businesses can gain valuable insights into customer feedback, allowing them to identify areas for improvement and make informed decisions to enhance their products or services. Additionally, the platform offers features such as review generation and moderation tools, which can help businesses maintain a positive online reputation and establish trust with potential customers. With these functionalities, Reviews.io plays a crucial role in assisting businesses in managing their online presence and optimizing customer satisfaction.

Attribute Ratings

  • 10Support Rating1 rating

Reviews

(1-1 of 1)

Companies can't remove reviews or game the system. Here's why

March 11, 2020

Reviews.io gives us everything we need to collect reviews

Charles Combs

Head of Marketing

molly mutt (Consumer Goods, 1-10 employees)

Score

9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We decided to go with Reviews.io for company and product reviews because of its flexibility, ease-of-use, and competitive pricing. They are a Google Licensed Review Partner, which means not only do your product ratings appear on your website, but also in Google Shopping ads. Perhaps the main differentiator for us was their widget library. You can select from a large number of widgets to display reviews however you like on your homepage and category/product pages.

Pros and Cons
  • Widget library with customizable, mobile-friendly widgets.

  • Custom widgets can be built for you.

  • WYSIWYG and HTML email templates.

  • Instagram and UGC gallery included.

  • Sync your product catalog via Merchant Center.

  • Setting up isn't hard, but the documentation conflicts with itself sometimes.

  • They reference a BigCommerce app that isn't available (yet).

Likelihood to Recommend

Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.

Return on Investment
  • Increased customer trust through verified company and product reviews.

Alternatives Considered
  • Trustpilot, ResellerRatings and Yotpo

Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.

Support Rating

10

We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.

Other Software Used

BigCommerce, Google Ads (formerly AdWords), Facebook for Business, Moz Link Explorer (formerly open site explorer), Google Optimize

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Reviews.io Reviews & Ratings 2024 (2024)

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