DCU Support Center | Digital Federal Credit Union (2024)

First Time Logging In

Follow the steps and watch the video on how to log in to Digital Banking for the first time.

Forgot Username/Password

Digital Banking Features

Check out all the features available to you when you use the DCU Digital Banking app.

Check Deposit

Use your camera equipped devices or scanner todeposit your checksdigitally.

Submit A Wire Transfer

Overnight funds transfer from your DCU account to another financial institution.Click here to submit a wire.

Wire Status

Check Deposit

Use your camera equipped devices or scanner todeposit your checksdigitally.

Bill Pay

Bill Pay is a convenient way to pay all your bills from a single site. Log into your Digital Banking andset up or manage your Bill Pay.

Pay My Loan

Transfer Money

Pay A Person

Move Your Accounts To DCU

ClickSWITCHis a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!

Lost Cards

Travel Notifications

Mobile Wallets

Mobile Wallet is a digital version of your credit and debit cards that enables you to make purchases with your mobile device.Set up and view your mobile wallet.

Card Settings

Card Settings enable you to add additional security and protection to your cards by placing controls and alerts.Manage your Card Settings.

Visa Balance Transfer

Balance Transfers allow you to consolidate your high-interest credit cards into one low interest payment.Set up your Visa Balance Transfer.

Visa Rewards

Dispute A Visa Transaction

See a card transaction you do not recognize?File a dispute.

Dispute An ACH Transaction

See an electronic withdrawal you do not recognize?File a dispute.

Dispute An ATM Transaction

See an ATM transaction you do not recognize?File a dispute.

Loan Status - Auto, Personal and Visa

Pay My Loan

Request Loan Payoff Amount

Submit Final Loan Payment

You can make your final loan payment either through:
1.Digital Banking
Or
2. Mail the payment to Digital Federal Credit Union, 853 Donald Lynch Blvd, Marlborough, MA 01752.

Vehicle Title Information

Information and FAQs to help you navigate through the vehicle title process.

Vehicle Insurance Information

DCU’s Lien holder information should be listed as Digital Federal Credit Union, PO Box 25007,Fort Worth, TX 76124 on your insurance paperwork.

Skip A Payment-Program

The Skip-A-Payment program gives you the option to defer monthly payments on an eligible DCU loan until the end of the loan, by advancing your payment due date and your maturity date.

Financial Relief Program

DCU’s team of wellness experts are here to help you by offering financial obligation relief and assistance plans, should they become necessary.

eStatements

Check Ordering

Update Contact Info

Direct Deposit

Loan Status - Auto, Personal and Visa

Open A New Account

Forgot Username/Password

Text Alerts & Notifications

Request to receive informational texts and emails, triggered by specific events.

Add Joint Owner

Overdraft Payment Service

Upload a Document to DCU

Deceased Member Account

How to settle the account of a loved one who has passed on.

IRA Service Center

Open and manage your DCU Individual Retirement Accounts online.

HSA Service Center

Open and manage your DCU Health Savings Account online.

Move Your Accounts To DCU

ClickSWITCHis a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!

Verification of Deposit Letter

Paid Loan Letter

Stop Payment

A Stop Payment prevents a check or ACH from clearing your account that you authorized.Place a Stop Payment.

Direct Deposit

Financial Relief Form

Other Applications and Forms

View all of DCU’s applications and forms.

What is Social Engineering?

One of the biggest risks to our collective financial security is ourselves. It’s far easier to trick a human than it is a computer, and there’s no anti-virus software to protect you other than knowledge.

Complete Guide to Impersonation Scams

Follow this guide to learn how to protect your financial data and other sensitive information, to help avoid being spoofed or falling for impersonation scams.

ID Theft Hotline

ID Theft Hotline is an identity theft resolution service that is free for DCU members.

Phishing & Pharming

Get to know the tactics criminals use to trick people into clicking malicious links and revealing their personal information.

Keep Your Devices and Browsers Up to Date

Keeping your devices and web browsers updated is essential to protecting you against fraudulent activity and theft of sensitive financial information.

Funds Availability Policy

All or a portion of your deposit may not be immediately available to spend after depositing it in your account.

Foreign Checks Policy

Your foreign check deposits may take several days to clear your account.

Finance Charge Calculations

Formulas used to calculate finance charges and interest on DCU loans.

Privacy Policy

Learn how we protect your privacy to earn your confidence and trust.